About Ella & James
Ella & James London was born out of a simple idea: that great style shouldn't be complicated, and it shouldn't come with a compromise. We wanted to build a destination for fashion lovers across the UK — a place where you can find pieces that feel effortless, current, and true to who you are, without having to search endlessly across a dozen different stores.
Frequently asked questions
How long does shipping take?
Orders are processed within 2–3 business days (Monday to Friday). After processing, transit typically takes 4–9 business days, so you can expect your order within 6–12 business days in total.
What is your returns policy?
We offer a 30-day return policy — you have 30 days after receiving your item to request a return. Items must be unworn or unused, with tags, and in their original packaging.
I have a problem with my order, what do I do?
Please contact us at info@ellajameslondon.com and we'll help sort it out. You can also reach us via our contact page.
Do you offer free delivery?
Yes, we offer free shipping on all orders across the UK, with no minimum purchase required.
How can I get in touch with customer support?
You can email us at info@ellajameslondon.com or use our contact page. Our team is available Monday to Friday, 09:00–17:00 (GMT), and weekends 11:00–16:00 (GMT). We aim to respond within 24 hours.
30-Day Money-Back Guarantee
Not quite right? Return any item within 30 days of delivery for a full refund. No fuss, no hassle.
Free UK Delivery
We offer free delivery on all orders across the United Kingdom, so your items arrive safely and conveniently at your door.
Customer Support
Our dedicated support team is here to help Monday to Friday. Get in touch with any question or concern.