Terms & Conditions
Terms and Conditions
These terms and conditions apply to all purchases made via the Ella & James London website, located at Ploegveld 65, accessible via info@ellajameslondon.com.
- Applicability
By placing an order, you agree to these terms and conditions. - Product information
We do our utmost to describe the products correctly and provide up-to-date information. However, typing errors or inaccuracies may occur.
3. Ordering and payment
Orders are processed after receipt of full payment. The available payment methods may vary from country to country. Customers are responsible for checking which payment methods are available for their location.
4. Processing and Delivery
- Processing time: 1-3 working days
- Shipping time: 3-7 working days (depending on location)
- Shipping takes place directly from our supplier in China
5. Returns and Cancellations
See our separate returns policy for all terms and conditions.
6. Liability
We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered. Always check the address provided carefully.
7. Intellectual Property
All content on the website (text, photos, logos) is the property of Ella & James London and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@ellajameslondon.com. We aim to respond within 5 working days.
9. Applicable Law. These terms and conditions are governed by English law.